Returns & Exchanges
At Rael, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange any unworn items with tags attached within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all original tags and labels are still attached to the garments.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it firmly to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier drop-off location and keep your tracking number to monitor your refund status.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing